At Topexporter, your satisfaction is our priority. If you’re not completely happy with your purchase, you may request a return or exchange in accordance with the terms below.
Return & Exchange Eligibility
Returns and exchanges are accepted within 30 days of the delivery date.
Items must be unused, unwashed, and in original condition with all original tags attached.
For hygiene reasons, underwear, swimwear, and customized items are not eligible for return unless defective or damaged.
A valid proof of purchase (order number or confirmation email) is required.
How to Request a Return or Exchange
To begin a return or exchange, please contact us at:
Email: [email protected]
Phone: 15785674357
Please include the following in your message:
Your full name
Order number
Item(s) you wish to return or exchange
Reason for return or exchange
Once your request is approved, we will send you instructions, including the return shipping address and process.
Return Address
All eligible returns must be shipped to:
贵州省遵义市湄潭县湄江街道湄潭县国贸中心二楼
遵义市, China
We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return shipments.
Refund Policy
Once your returned item is received and inspected, we will notify you by email.
If approved, a refund will be issued to your original payment method within 5–10 business days.
Please note that original shipping fees are non-refundable, unless the return is due to our error or a damaged item.
Exchange Policy
If you would like to exchange an item for a different size or color, please specify this in your request.
Exchanges are processed once the original item is received and inspected.
Your first exchange is free. Additional exchanges may incur a shipping fee.
Contact Us
For any questions regarding returns or exchanges, reach out to us:
Email: [email protected]
Phone: 15785674357
Address:
贵州省遵义市湄潭县湄江街道湄潭县国贸中心二楼,
遵义市, China
We are committed to making your shopping experience at Topexporter safe, reliable, and convenient. Thank you for choosing us.